Terms and Conditions
Effective from: November 21, 2022 | Last updated: January 30, 2026 | Version: 2.6
Please examine these Terms and Conditions closely before using our platform. By creating a Player Account, you signify your full agreement with them. The site LuckyWins Casino ("Casino", "Platform", "We", "Us", "Our") is owned and run by Dama N.V., a Curaçao-registered entity with number 152125 and location at Scharlooweg 39, Willemstad, Curaçao. Dama N.V. operates under a Curaçao Gaming Authority license (no. OGL/2023/174/0082).
Modifications to Terms
We retain the ability to alter these Terms and Conditions whenever necessary. We aim to alert players to key changes through email, yet we suggest regularly reviewing this section for any adjustments.
Who May Participate
We only welcome players from locations where online betting is lawful. Participants must be adults, at least 18 or the age mandated by their local rules for gambling. You alone must verify that your involvement doesn't violate your area's regulations before depositing or playing for stakes. We can demand age proof and may block or halt accounts for non-compliance.
Residents of Restricted Countries are barred from real-money deposits and gameplay. The extensive list covers nations such as Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire St Eustatius and Saba, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Cuba, Czech Republic, Côte d'Ivoire, Cyprus, Djibouti, Dominica, Dominican Republic, Dutch Caribbean Islands (Curacao), Ecuador, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Fiji, France including overseas areas (Guadeloupe, French Guiana, French Polynesia), Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Hawaii, Heard Island and McDonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Jersey, Kenya, Kiribati, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Liberia, Libya, Liechtenstein, Lithuania, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Moldova, Monaco, Montenegro, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Oman, Pakistan, Palau, Palestine, Panama, Paraguay, Philippines, Pitcairn, Portugal, Poland, Reunion, Romania, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, South Sudan, Spain, Sri Lanka, St Martin, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland (Eswatini), Sweden, Syria, Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Kingdom, United States Minor Outlying Islands, United States of America, Vanuatu, Venezuela, Vietnam, Virgin Islands British, Virgin Islands U.S, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Åland Islands, and Japan. Violations could prevent successful refund or withdrawal processing.
Access to Games
Be aware that some titles may be unavailable in particular regions based on evolving provider guidelines. Circumventing blocks with VPNs is not allowed and might cause loss of earnings.
Restrictions by Provider
NetEnt prohibits its games in unlicensed areas like Belgium, Bulgaria, Colombia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, and United States.
Further NetEnt blacklists encompass Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Singapore, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, and Zimbabwe.
For branded NetEnt slots, added exclusions apply: Planet of the Apes bans Azerbaijan, China, Malaysia, Russia, Turkey, Ukraine; Vikings bans Azerbaijan, Cambodia, Canada, China, France, Indonesia, Laos, Malaysia, Myanmar, Russia, Turkey, Ukraine, United States; Narcos bans Indonesia; Street Fighter bans various Caribbean/Latin nations along with Canada, China, Japan, United States; Fashion TV bans Cuba, Turkey, Saudi Arabia.
Universal Monsters are playable solely in countries including Austria, Finland, Germany, Greece, Hungary, Ireland, Malta, Netherlands, Norway, Poland, and others in Europe and vicinity.
NYX games are inaccessible to Canadians.
Supported Currencies
You can play using AUD, EUR, USD, BTC, NZD, CAD, ETH, USDT, NOK, LTC, CHF, RUB, DOG, XRP, TRX, BNB, ADA, PLN, BCH, ZAR, TRY.
Taxes and Charges
All applicable taxes and fees on your prizes are your obligation under your residence's laws.
Rules for Games
Your acceptance confirms knowledge of game mechanics on the site. You may review expected return percentages as desired.
Liability Disclaimer
You recognize gambling risks money loss, and we bear no responsibility for financial harms. We are not accountable for tech glitches, poor connections, or access barriers.
We can fix or void erroneous bets or transactions. Incorrect credits are ours; report them promptly, as withdrawing them incurs debt.
We and our staff/affiliates do not assure software suitability, flawlessness, or constant availability. No liability for losses from platform or game use.
You protect us from expenses tied to your activities. We solely determine breaches warranting account restrictions.
Account Usage
Limit one account per person; duplicates risk shutdowns and voided wins. Do not share, particularly with underage individuals. Use personally, not for business.
Update info regularly. We attempt contacts for payouts; no response in two weeks may secure your account. Submit complete verification docs in 30 days or face win forfeitures and deposit refunds.
Fraud Prevention
Strict measures detect deceit. Doubts of schemes, abuses, or insolvencies can end accounts and hold funds. Reports to authorities possible.
For reversals, we may seize balances, seek reparations, and terminate profiles. No leniency for promo exploits; voids for infractions like card theft, fake accounts, altered docs.
Hold payouts for tampering evidence; legal pursuits follow. Alert us to bugs instantly; otherwise, we claim related costs.
Wager deposits thrice pre-withdrawal or incur charges. No account interest or currency swaps.
Making Deposits
Methods feature VISA, MasterCard, others; Paysafe handled by Dama N.V. Ask support for regional preferences. Deposits from your named accounts only; others void wins, return funds.
Base deposit: €20 or equal. Caps differ by option. Crypto via CoinsPaid unlimited, but employ alternatives for curbs.
Policy on Withdrawals
Base cashout: €20 or equal; max per method, split if over. Verification may postpone; inaccuracies or offenses void requests, close accounts.
Visa OCT/Mastercard transfers need personal cards from allowed nations, but banks might decline.
Euro is primary; conversions could add minor costs. Wires in three business days; no USD. Rare interbank fees to €16.
Caps: €7,500/week, €15,000/month, VIP variances possible. Over €15,000 wins in €15,000 monthly parts. Full jackpot payments. No interest/exchanges.
Policy for Refunds
Apply within 24 hours post-deal or 30 days for breaches. Card refunds to deposit sum; surplus alternate ways. Subtract promos first. Risky deals reversed; officials informed. You pay fees.
Docs needed: ID image, payment evidence, residence proof. Call verification optional. No contact in two weeks secures account. Handling: 5-7 business days.
Inactive Accounts
Dormant after 12 months: €25 monthly charge (or remaining) till depleted or revived.
Claim Deadlines
Actions from these terms or services due within one year.
Handling Complaints
Reach support for concerns. Advance if unresolved; status updates provided. Holders only; no assignments. Logs decisive in conflicts. We use your contact info.
Transfer Prohibitions
No assigning rights or claims without approval, covering accounts, prizes, assets.
Dispute Resolution
All conflicts resolved via Cyprus arbitration per its procedural rules.